Australia's Best Value for Home Care
Save 25% on costs with self-managed and fully managed plans that include the same caregiver every visit, precisely at the times you choose.
Registered Affliations
Maximise Your Funds
Our home care prices are commonly 25% lower than those of other providers. That means more hours of support for you and your family, with no lock-in contracts or hidden fees — ever.
You can choose between a self-managed and fully managed plan, and you’ll have a personal Care Manager with direct lines of contact to ensure all of your needs are always met.
Helen
Family-run Care You Can Trust
Unlike many other home care providers, we aren’t owned by a private equity firm and we don’t rely on government tender contracts.
Our mission is to build a sustainable, family-run business over the long-term. We directly employ and train all of our caregivers, and we do not outsource or subcontract through other agencies—so you will never encounter strangers on your doorstep.
We prioritise continuity of care.
Our clients get the same caregiver every visit. It’s not just about getting tasks done—it’s about developing a relationship. Our goal is to support you through the ups and downs, and that can only happen if you know what to expect.
We hire and train the best.
Our care teams are more than just helpers who can pass background checks. They are trained on how to support older individuals with different needs. Many hold advanced degrees and specialised licenses, so you can feel confident you’re in good hands.
What Home Care Recipients Say
Our Care Manager was great, she explained everything clearly and made it easy to understand the workings of our funding. We knew exactly how much we’d owe and basically signed up on the spot.
David Bartholomew
25%
more hours of care on average than other providers
Do you want high-quality care that’s also affordable?
Want to know if we offer services in your area?
Tailored Home Care Services
We provide services for self-managed and fully managed care recipients while maximising Support at Home funds.
A Note from Emily
Thank you for your interest in The CareSide! We’re happy you’re here. As a nurse of more than 20 years, I know how complicated healthcare can be. My own family had difficulty finding reliable home care providers, and those experiences left us asking: Who can we trust?
When my husband and I started The CareSide in 2017, we set out on a mission to provide the most dependable and affordable home care in Australia. We are a family-run company, and we sincerely appreciate the opportunity to support other families with the home care they deserve—including yours.
Please have a look around our website and don’t hesitate to reach out if you have any questions. Thanks again for stopping by, we’re excited to show you the brighter side of home care.
Common Questions
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Visit our FAQ Page
The CareSide is a national provider with a strong presence throughout Australia — including smaller communities and some of the more rural parts of the country. We invest heavily in our training and recruitment teams, enabling us to maintain a full staff of local caregivers with a range of skills and specialisation.
With The CareSide, care recipients get personalised local support backed by the resources and reliability of a nationwide provider. Fill out one of the forms on our website to speak with a friendly Home Care Consultant about our coverage in your area.
Yes, each visit by a support worker is a minimum of two hours. However, this policy does not include any third-party services such as gardening, physiotherapy, or podiatry.
There are two important reasons for our two-hour minimum:
1. Fairness to our caregivers
We do everything we can to care for the people who care for you, and their industry awards *require* them to have a minimum shift length of two hours. We aim to recruit and retain the best caregivers in aged care, and our ability to promise longer care windows helps us continually meet that goal.
2. Creating meaningful relationships
Home care isn’t just about checking off tasks; it’s about building rapport and connections while providing 360-degree support. Remember: care can serve different purposes from one visit to the next. During the two-hour window, our caregivers can assist with anything you need, from house cleaning and personal care to transport, meal preparation, laundry, and more.
The CareSide offers both self-managed and fully managed care plans, giving you the flexibility to choose the best option for your needs.
With a self-managed plan, you’re in complete control. You hire your own support workers, coordinate third-party services, and manage your budget, while we ensure compliance and help you navigate the aged care system.
A fully managed plan means everything is taken care of for you. We recruit and train your support workers, coordinate services, and handle all scheduling and finances, and you spend zero time on administrative tasks.
Either way, you’re not locked in — you can always start with one plan and switch to the other down the road.
If you decide to transfer your services to The CareSide, the process is simple and typically takes 1-4 weeks. To transfer services, you’ll need to:
1. Share your referral code from My Aged Care with us
2. Provide written notice to your current provider by email or post
3. Confirm the cessation date with your current provider
Of course, we’ll be there to help you with every step to ensure a smooth transition.
To avoid gaps in care, you’ll want to schedule the start date with The CareSide to be the same date as your cessation day. When you transfer care, your unspent funds move with you, allowing you to receive care right away.
Yes. If you’d like to keep your current support workers, we can employ them so they can continue providing you with care. Your support workers can continue working with other providers and supporting other home care recipients who are not clients of The CareSide.
If you’re on a fully managed care plan, we pay support workers 15% more than the industry average, so they may earn more with The CareSide. If you are self-managing your care, we do not charge you any commissions or fees. The hourly rate you agree on with them is the exact amount they receive.