The CareSide Home Care Privacy Policy

The CareSide is committed to protection of your personal information and is compliant with the Australian Privacy Principles (APP) contained in the Privacy Act 1988 and as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

The purpose of this Privacy Policy is to protect and care for the privacy of our clients.

This Privacy Policy details the way in which client information may be collected, disclosed, used, stored, accessed or handled by us.

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Collection of Information

The CareSide will only collect information from clients if it is required for the purpose of being able to provide Home Care services, including government Home Care Package Services.

The CareSide will only collect information by lawful and fair means and not in an unreasonably intrusive way.

We will take all reasonable steps to ensure that the client is aware of:

  • The identity of The CareSide and how to contact us;
  • The fact that the client is able to gain access to the information;
  • The purposes for which the Information is collected;
  • The kind of personal information that we will collect;
  • The main consequences (if any) for the client if all or part of the information is not provided.

We may collect various types of information about the client such as their name, address, contact details and information on their medical condition. We will collect this information from the client solely to provide them with the most appropriate care of the client’s situation.

Use and Disclosure of Information

We will use information collected only for limited purposes. These are the purposes for which it was given to us (the primary purpose), and for related purposes where the client would reasonably expect us to use it such as:

  • Providing the client with information about care options;
  • Effective management of services for the client;
  • Billing;
  • Disclosure to a medical expert, with prior consent; or
  • For quality assurance or clinical audit activities.

Unless the client would reasonably expect us to use or disclose the information or expressly authorises us to do so, we will not use or disclose personal information for the purpose of marketing. Additionally, we will provide the client with the option to opt out of receiving direct marketing at any time either verbally or in writing.

Quality of Information

We will take reasonable steps to make sure that the information it collects uses or discloses is accurate, complete and up-to-date.

Security of Information

We will take reasonable steps to protect the information it holds from misuse and loss and from unauthorised access, modification or disclosure.

We will take reasonable steps to destroy or permanently de-identify information if it is no longer needed for any purpose for which the information may be used or disclosed, by undertaking routine reviews the currency of client lists and matters to determine when such information is no longer needed.


We will make this Privacy Policy document available to anyone who requests it.

On request by the client, we will take reasonable steps to let the client know what sort of information it holds about them, for what purposes, and how it collects, holds, uses and disclosures that information.

Access to Information

The client has a right to access any record that contains information that is personal to them (a Personal Record) free of charge.

The client may request access to a Personal Record in writing. This request may be made by letter or email

The client may seek assistance in making request for access to a Personal Record.

Correction on Information

If the client is able to establish that information is not accurate complete and up-to-date, we will take reasonable steps to correct the information so that it is accurate complete and up-to-date.

We will also immediately correct any information it identifies as being inaccurate, out of date, incomplete, irrelevant or misleading.

Complaints Concerning Information

If the client wishes to complain about the manner in which we handle or have handled information they may do so.

The client is able to lodge their complaint in person, by phone, by email or in writing.

The CareSide staff who receive a complaint (verbal or in writing) while providing on-site client services are obliged to refer this complaint to the Head Office so that the complaint can be handled in accordance with the complaint policy. A copy of The CareSides’ complaints policy will be made available upon request.

Policy Officer

A Privacy Officer will be nominated by The CareSide to undertake any such tasks required by this Privacy Policy including the routine review of the compliance of this Privacy Policy and the Privacy Act 1988 as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

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