Home care should empower you—not only by supporting you with the services you need to live independently, but also by helping you maintain control over your care and budget.
At The CareSide, we develop technology to deliver the best home care experience for our clients and their families. Our proprietary home care system, GEMS, significantly reduces administration costs, allowing us to provide high-quality care at an exceptional value. But we didn’t stop there: Our new client portal ensures everything you need to know about your care is just a click away.
Months of rigorous testing and feedback from many of our clients helped us design a truly comprehensive tool, which organises all the vital details about your services in one place.
The best part? It’s super easy to use.
Home care in Australia has become overwhelmingly complicated, with wait times, referral codes, bureaucratic red tape, and other obstacles causing unnecessary confusion and frustration. We’re here to simplify home support as much as possible, and with our client portal, your care is completely in your hands—because that’s how it should be.
Client Portal Features
When you sign up with The CareSide, you (or your primary contact) gain access to the client portal. The main Client Menu (pictured above) is the central dashboard where you can access everything you need.
Let’s take a closer look at some of the portal’s features…
Financials
‘My Financials’ is the most robust section of the portal, making it easy to track your statements, funding, budget, and more. You can:
- View your statements
- View your procurement history
- View your latest budget, including your up-to-date Home Care Package funding and private funding (if applicable)
Our client portal makes it simple to manage your invoices. Not only can you view your entire invoice history at any time, but you can also submit invoices for reimbursement. When you submit invoices, you can easily upload documents, specify dollar amounts and references, and leave additional notes for your care team. That means no more juggling spreadsheets or headaches from complicated math!
Services
Your care plan is an essential document. It chronicles your goals and preferences, care management arrangements, and other important details related to your support.
In the ‘My Health’ section of the portal, your latest care plan is always readily available. It features an easy-to-read list of all the pertinent aspects about your services, including:
- Communication
- Mobility
- Medications
- Skin integrity
- Toileting
- Sleep
- Nutrition
- Transport
- Home maintenance
- And more
In addition to your care plan, you can also log into the portal to review your monthly care activity statements and weekly roster.
Communication
Your care team at The CareSide includes a personal Care Manager. All of our Care Managers are registered with the Australian Health Practitioner Regulation Agency (AHPRA), and your Care Manager will check in every fortnight to ensure we’re meeting your expectations.
But as a client with The CareSide, you also have direct lines of communication with your Care Manager, including their mobile phone number and now the client portal. In the portal, you can submit a contact request with corresponding details, review your contact request history, and provide feedback for your care team. All of your communication is documented in this one central place.
Resources
Finally, the ‘My Library’ section of our client portal makes it easy to access valuable resources, including The CareSide’s client service handbook and how-to videos.
Learn More
We understand that using new digital tools can feel daunting at first, especially if technology isn’t your comfort zone. That’s perfectly reasonable. Our portal was thoughtfully designed with all of our clients in mind, including those who may not consider themselves tech-savvy. Don’t worry if it takes a little time to get used to it—we encourage you to give it a try, exercise some patience, and know that support is always available if you need it.
At The CareSide, our core values inspire everything we do.
We believe in keeping things simple, communicating, and building relationships. Our new client portal encapsulates those fundamental principles by making your home care more accessible, more transparent, and most importantly, more effective.
If you’d like to learn more about our portal or our approach to home care, feel free to call us on 1300 85 40 80 or fill out a quick form on our website.
