About Our Team
As a family-owned company, The CareSide sprouted from entrepreneurial roots in 2017 with a simple goal: deliver the best home care in Australia at the most affordable prices. Today, we’re a national provider with an ever-growing care footprint, powered by a team of diverse, mission-driven professionals who are sincerely passionate about delivering the highest quality care possible.
Ahmed Jammoul is one of those professionals. Ahmed’s career didn’t begin in aged care—it actually started in sales, where he developed an exceptional knack for building sincere relationships and helping people find what they need. He’s carried that ability into his tenure at The CareSide, making a profound impact on the lives of older Australians and their families by guiding them through their home care journeys with clarity, dignity, and genuine human connection. Read on to learn more about Ahmed and his work.
Being There
As a Care Manager at The CareSide, Ahmed helps older people make the most of their home support and aged care packages. He organises services, coordinates care, liaises with allied health professionals, and stays in regular contact with care recipients and their families to ensure everything works as it should.
But the value of his role goes beyond what’s written in a process or care plan. Often, it comes down to something much more fundamental: being there.
‘Sometimes, seniors don’t have many people to talk to. So it’s just being there—having a chat, asking how their day is going, and listening to their stories.’
Ahmed knows that care isn’t just a task that needs to be completed. He combines practical assistance with personal presence to ensure his clients feel supported in every way.
That approach to his craft didn’t begin in aged care, though.
Before joining The CareSide, Ahmed spent many years working in sales across numerous industries, including technology, automotive and real estate. Sales-based relationships are often transactional, but Ahmed viewed them differently.
‘I always saw it as helping people find what they actually need,’ he says. ‘Whether that was the right phone, the right car, or even designing someone’s home, I always tried to build a relationship with them and help them achieve their dreams.’
Those experiences—where Ahmed learned how to build trust, understand each individual’s unique priorities, and advocate for his clients—now shape how he works with older people navigating the care system.
The Bigger Picture
Ahmed describes his role at The CareSide as a mix of coordination, communication, and advocacy.
He maintains close contact with care recipients to understand their health situations and wellbeing at home, and he helps organise the services they need, such as visits from support workers, appointments with physiotherapists and occupational therapists, and conversations with general practitioners.
‘A lot of the services my clients use are self-managed,’ he explains. ‘But I’ll still touch base with their support workers, allied health professionals, and other providers. It builds a bigger picture of how each client is really going.’
That ‘bigger picture’ matters because care isn’t one-size-fits-all. Every person’s needs, preferences, and home environment are different, and Ahmed recognises that the best support comes from understanding the whole context, not just a checklist.
On an average day, Ahmed responds to emails, returns calls, contacts new care recipients, and checks in with clients he hasn’t spoken with recently.
‘Realistically, 90% of my time is spent on the phone,’ he laughs. ‘That’s the biggest chunk of my job.’
It’s an unpredictable role: calls can come in at any moment, and priorities can shift quickly. But over time, those phone exchanges evolve into more than just check-ins. They become familiar.
‘I’ve got clients I’ve been speaking to for so long that they know my household,’ he says. ‘They ask how my kids are. A phone call is enough because the relationship is there.’
Building Trust
Ahmed admits one of the hardest realities in aged care is that some care recipients arrive carrying past experiences that have shaken their trust. They can feel dismissed, confused, or mistreated in ways that make it hard for them to believe support can be different.
He recalls one particular care recipient who was untrusting from the start. They had been with another home care provider and felt like their voice was unheard.
When Ahmed began communicating with that person, he didn’t try to win them over with polished promises. He focused on something simpler: honesty and consistency.
‘I told them I’d always be straight with them,’ he says. ‘If I can help, I will. If I can’t, I’ll tell you. I won’t leave it.’
That care recipient eventually transferred their services to The CareSide, and Ahmed has supported them for about a year now. The trust that has grown between them since then is palpable.
‘Every time I speak with them, they remind me of how appreciative they are,’ he says. ‘It means a lot, because for a long time, they were struggling to find a connection or someone they could trust. And they found that in me.’
For Ahmed, this is what effective care should feel like. It’s not perfect, and it’s not robotic. It’s reliable, respectful, and real.
Navigating Uncertainties
Significant changes have made waves across aged care recently, including the transition to the new Support at Home program. For many care recipients, large, systemic changes can feel unsettling and unpredictable, especially when complex care and government funding are involved. Ahmed describes the shift as a learning curve, not just for older people, but for the whole industry.
‘There’s a lot of uncertainty,’ he says. ‘It can be scary. So it’s about communication and telling [care recipients] what we know, and reminding them we’ll get through it together.’
Ahmed believes care shouldn’t be clinical—it should always be about respect and human connection. And for the many care recipients who hear his voice on the other end of the phone, that care becomes something they can actually feel.
