Do You Have Any Concerns?

Find Your Answers Here.

If you have a more complex concern or query, please speak to one of our friendly staff.

no lock-in contracts

Am I Locked into a Contract?

No, you are not locked into a contract. We are a flexible service that offers as little as or as much care as you like, on any days and ay any time that you choose.

We do ask you to sign an agreement to which describes how we will deliver your service, however this is mostly to protect you as a consumer.

You may cancel your agreement at any time without any penalty.

You will have the same caregiver each time

will i have the same carer visiting me each Time?

It is important that you like and establish a friendly rapport with your carer. We will try everything we can to send you your preferred carer to you at all times. However, with your agreement, we will only make a substitution if your preferred carer is completely unavailable. 

You set your own care time

will my carer come at the same time each day?

That depends upon your care plan and your requirements. If your preferred carer is available at the time you require them, then of course this will be arranged.

Your caregiver will be available when you need them

will my carer be available when I need them?

Given sufficient notice, it can be arranged for your preferred carer to be available. If this is not possible, another qualified carer will be arranged to assist you, as long as you like them.

You spend what you are comfortable with

How much does it cost?

Each individual situation is unique. During your free care assessment and consultation, the Care Manager will develop an individualised Care Plan with you and provide you with a quote for these services. 

The length of your care visit is determined by your care plan

Is there a minimum time for a care Visit?

Yes, each Care Visit will be a minimum of 2 hours. To be fair to our carers, their Industrial Award requires them to have minimum shift lengths.

Caregiver travel is determined by you

Do i need to pay travel costs for a carer?

No, your Care Package includes all travel costs.

Your care assessment is tailored to you individually

What's covered in my Care Assessment?

One of our Care Managers or Registered Nurses will discuss with you: 

  • Your individual care needs
  • Your lifestyle aspirations
  • A home safety risk assessment
  • A personal health care plan that our carers will follow each visit.
  • Advice on how to best live independently

You can start as soon as you want

How quickly Can You Start?

In an emergency, we are likely to be able to provide care the same day that you enquire. A Registered Nurse will be required to attend as they need to complete an Assessment and Care Plan for your Health and Safety. The nurse will then immediately provide care as required.

Our preference is that we meet you in your home a week or a few days prior to the first service. Meeting you first helps us choose an appropriate Carer or a small team of Carers to best meet your needs. 

We can organise an ACAT Assessment

Do I need an ACAT Assessment?

No you don't. The CareSide offers private pay services. which does not need an assessment from the ACAT team.

ACAT stands for Aged Care Assessment Team and they operate out of your local hospital. They assess elderly Australians to decide what level of government subsidised in home care package they are entitled to. 


We are available 24/7

Is Your service really 24 hours a day?

Yes. Our 1300 number is a 24 hour a day, 7 days a week number. It is available for emergencies or after business hours enquiries.

You will be put through to one of our registered nurses if you need their assistance.

Please call us if you have any concerns.