Home Care Testimonials

What People are Saying About Us

At The CareSide we pride ourselves on the Home Care and Nursing Services that we provide to our clients.

Our philosophy is to always give you the best possible value, by giving you more of whatever you need at the most competitive price. Our costs of care are usually 30%-50% less than other providers due to our extremely effective administration processes and systems. Our Home Care Package administration costs are the lowest of any provider in Australia.

We take client feedback seriously, both the positive and the negative. We use this feedback to continuously improve our services.

It's great to hear about what is going well, but it is even more important to hear about what we can do better. We are always striving to improve, and the best way we can do this is to listen closely to our clients.

If you would like to leave us some feedback, please post it on Google, Facebook, My Care My Choice or Email us.

We send out quarterly customer satisfaction surveys to our clients. This valuable feedback enables us to keep our finger on the pulse of what we could do better and what people value most. We also proactively phone clients at least fortnightly to check that there are no outstanding issues that need immediate attention.

The CareSide follows these communication processes so we can manage risks and issues before they get a chance to escalate into problems.

Find out what people are saying about our Home Care and Nursing Services on Google, Facebook and My Care My Choice.

If you are searching for comprehensive information on Home Care, including 24x7 Live In Care, check out our Library of Free eBooks to download.



Google Reviews

The following list is a live view of our Google Reviews.

To see the reviews in a live Google search, please follow this link

 


Client Feedback

An excellent and a transformational improvement from our previous service provider. Carers are courteous, respectful, on-time and provide good cares services. Case management was excellent particularly when establishing services. Home care and budget agreement was particularly of high quality where it was easily understood for the elderly without compromising legal clauses.
— Mike Francki, East Vic Park, March 2019
“Careside are fantastic and I would highly recommend them to any family seeking quality care . What distinguishes them from their peers in the industry is they CARE and work with you to provide the best possible care solutions. I changed providers to Careside as the previous care providers simply just administered the package .
I care for my mother full time and since being with Careside they have provided the best solution for respite at home which has been a lifesaver for me ! And for mum ! Mum is so much happier being cared for at home with all the things she knows and loves ,is able just enjoy her normal routine and feel safe . I can go on a holiday ,not worry and know she is getting dedicated quality care , that’s just the best feeling! In addition , I recently had a health emergency of my own and urgently needed someone on the spot to take care of mum .. Careside was so quick to the rescue , THANKYOU SO MUCH !! DONT KNOW WHAT I WOULD HAVE DONE WITHOUT CARESIDE .
Life is so much better with Careside , that’s thanks to the dedication of Emily and her caring team”
— Robyn Grow, Crawley, July 2018
“During recovery from open-heart surgery, I experienced excellent home care support from the Team at CareSide.
Prior to being discharged from Hospital, Emily Gillett [Director of CareSide] interviewed me in order to provide me with a personalised “Assessment and Care Plan”.
Emily also advised my middle son Paul [My nominated Next of Kin] which aids/equipment should be provided/installed in my apartment to allow me to shower and toilet.
CareSide used an experienced and talented team of carers who provided me with close supervision of my exercise program and with much needed domestic assistance.
Given that I was unable to drive my car for six weeks after my operation, the CareSide team transported me to and from Hospitals, Cardiologists, Specialists and my GP.
CareSide chose carers whose personalities matched mine so they became trusted friends during my period of care so they could motivate me to persist with my recovery.
I am most pleased to recommend The Care Side Company to you should you be in need of an outstanding Team of experienced and friendly and trusted personal carers.”
— Mike McGarry, Kewdale, December 2017,
We remain very satisfied with the care provided, and would like to recognise the excellent and compassionate carers, in particular Christina, Madison and Tina, for the wonderful rapport and trust they have created in their relationship with Mary . They are quite exceptional young ladies. Please convey our thanks and satisfaction to them as well.
— Andrew Paizes, Applecross, July 2018
Thank you for your ongoing assistance and for the wonderful care your staff have been providing to our mother.
— Steve Pannell, Warwick, August 2018
“I had extra support from Careside for my Mum with Alzheimer’s at home while I was on Holidays in May 2018 as I was unable to find respite for this time period in a care facility. We worked as a team prior to my departure and I was able to have peace of mind knowing that the care workers from Careside were able to keep Mum comfortable and safe in her own home. On my return I chose to change providers to Careside, as this company and its wonderful caring staff have actually put the CARE back into the Home Care package. Careside were able to achieve duties that a previous provider couldn’t, and it has made a huge difference to my work load as a daughter caring for her Mum. I am emailed progress reports from the provider each week, and we have open on the spot communication by text if the need arises.
My Mum and family are happy with the support we are receiving now. Thankyou!”
— Gwenyth Sgro, Coolbellup, July 2018
We are very pleased. Emma, Elisa and Tina are excellent. We hope they can continue. My mother can be a burden but they have been so good so far, they are very understanding and very caring. We could hardly ask for more.
— Michael Bonavita, Mt Lawley, October 2017
Thank you for sending Sunny to look after Art yesterday. She says all went well. When I got home Art was very happy, sitting in his arm chair talking, calm and saying he enjoyed Sunny’s company and had had a great day. I am very pleased that she is such a nice girl and she did such a great job. Such a relief for me.
— Jennifer Okutake, Spearwood WA, June 2018
Jan is absolutely lovely! She was so lovely and caring straight away towards dad and my little ones. Felt like I knew her already. Would love to have her for dad on Thursday’s too if possible. I’m at Kings park with my 3 little ones watching them play and have fun. Because until now, I’ve had to be with Dad all the time, I haven’t done this for MONTHS. All I have to say is thank you to you and Jen.
— Kim Litopolous, Joondanna, September 2017
The accounting process is very professionally done and the subscripted numbers are well explained. Indeed an excellent job!!
— Mike Francki, East Vic Park, February 2019
Thank you for your thoughts and thanks to your staff for caring about our Mum. Emma, Elisa and TIna could not have done any more for her. We appreciate what the CareSide did for our Mum and we really couldn’t expect any more. We are truly grateful.
— Tony Bonavita, Mt Lawley, December 2018