10 Reasons to Choose Us

You've heard it before. Everyone claims to be different. This time it's true. We really are. Here you'll find out why.

1. There are No Hidden Fees.

We do not charge joining fees, exit fees, administration fees or case management fees. We have absolutely no hidden costs. You pay only for the care that you directly receive. We can do this because we are a boutique family run business so we don't have  large overheads. The type of overheads that you get with large national companies or multi-national franchises. With The CareSide, you get what you pay for. We give you the maximum amount of care possible.

2. There are No Lock-In Contracts.

With our care agreement you can choose as much or as little care as you would like. There are no minimum weekly or daily spends. You can change your care schedule whenever you like. There is no commitment, and therefore no risk on your part. You choose the amount of care that suits you at anytime.

3. We Provide a 100% Money Back Guarantee.

We have so much confidence in the service of our caregivers that If you are not delighted, we will provide a replacement caregiver or refund the cost of the service in full. The quality of our care is our reputation and we stand by it. If you're not happy, we will do everything in our power to change that.

4. We do Not Charge Initial or Ongoing Consultation Fees.

We supply you with a dedicated care manager, who is a fully qualified Registered Nurse who will provide you with ongoing medical consultation and support for free. Other providers charge case management fees, but we include this as a part of your ongoing support.

5. We are Better Value for Money.

Everyone wants to get the best value for their money. You won't find better value than us. We guarantee it. Not only do we have no hidden fees, but our rates are better than all of our competitors too. Just ask us to compare. We guarantee we will beat them and deliver better quality service as well. How do we do it? We are run by nurses and doctors with a long track record in exceptional medical care delivery. We have low overheads and are locally owned and operated. 

6. We Hire Only the Best Caregivers.

At The CareSide, we pride ourselves on the quality of our care. We take this so seriously that during out interview selection process for caregivers, only 1 out of every 10 qualified people who apply to work with us are selected due to our high technical skill and personality selection standards for all of our caregivers.

7. We Provide Specialist Training for Caregivers.

All of our employees receive ongoing general training and specialised training in our special program areas. This training includes specialist skills in caring for people with neurological and mobility conditions such as Dementia Care, Alzheimer's Care, Stroke Rehabilitation, Falls Prevention, MS Care and Parkinson's Care.

8. We are Punctual.

When we say that we are going to be there, we show up on time. We hear so many complaints from clients about providers who just don't care about showing up on time. We take our obligations seriously. We show up when we say we will be there. 

9. Our Services are Extremely Flexible.

Our Services are available from 1 to 24 hours a day, 7 days a week for casual, short term or live-in arrangements. What ever your care requirements, our scheduling can accommodate your unique situation. We have no minimum weekly or monthly usage.

10. We Check to See that You Are Satisfied.

One of our Care Managers will regularly reach out to you to check that everything is going as expected and that you are delighted with our service. We will ask you to fill out a customer satisfaction survey once a quarter so that we can find out exactly how we can serve you better. The Care Manager will also perform regular surprise audits on the quality of care being delivered by our Caregivers to ensure that proper processes, policies and standards are being adhered to.